Job Vacancy Announcement - Information Technology (IT) Specialist
Department of Health and Human Services (HHS)
National Institutes of Health (NIH)
National Institute of Mental Health (NIMH)
Office of Management (OM)
Information Technology Branch (ITB)
The NIMH seeks exceptional candidates to fill the position of Information Technology (IT) Specialist within the Information Technology Branch (ITB), Office of Management (OM). The ITB provides leadership and management for Institute IT strategies and implementations, IT systems development, IT security, data management, technical support, and IT administrative policy. ITB also works with the broader NIH IT communities to coordinate policies and enterprise services across the NIH federated IT organizations. NIMH maintains a comprehensive suite of IT services and applications in support of Institute administrative operations, grants management and related activities, scientific collaboration, data management, IT acquisitions, and business process automation.
The IT Specialist’s portfolio will include managing special projects that have a significant impact on the delivery of customer support services. The incumbent will represent the customer support office in planning for the installation and implementation of new systems (e.g., upgrade to a new operating systems), leading efforts to define post-implementation support requirements, developing service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services, and implementing performance criteria to ensure that requirements are achieved. The IT Specialist will negotiate with other senior members in ITB of the applications development team to ensure applications are customer oriented. Reviews technical and design specifications, recommends changes as needed to address customer support requirements and develops specifications for user instruction manuals based on customer needs/feedback.
The selectee will also represent the ITB in meetings and discussions with vendors and/or intra-agency advisory committees to resolve problems. Works with other agency experts in the design and installation of hardware and software for new network or for major modifications to existing network(s). Additional responsibilities include but not limited to serving as a technical specialist on the development and/or interpretation of agency automation and contracting guidelines, policies, and regulations.
Applicants must have a mastery of, and skill in applying, advanced IT principles, concepts, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies governing the planning and delivery of services; provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; and apply new developments to previously unsolvable problems.
Knowledge of project management principles, methods, and practices to lead IT systems development projects from design to support, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments.
Ability to communicate orally and in writing to communicate complex technical requirements to non-technical personnel and prepare and present briefings to senior management officials on complex/controversial issues is a must.
How to Apply
This is a pre-announcement. The upcoming announcement will be available through www.usajobs.gov. If you are interested in this position, please send your resume to NIMHSearch@nih.gov. Please contact Melissa M. Kopyto at email@example.com or (301) 827-2862 if you have any questions and for the live links to announcement.
The IT Specialist will be appointed at a salary commensurate with his/her qualifications and experience. In addition, full federal benefits, including leave, health and life insurance, long-term care insurance, retirement, and savings plan (401K equivalent), will be provided.
COVID Vaccination Status
Federal agencies may request information regarding the vaccination status of selected applicants to implement other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. Employees providing healthcare or services supporting healthcare (Healthcare Workforce) may be required to receive a COVID-19 vaccine because they are expected to perform duties that put them in contact or potential contact with patients. We may request COVID-19 vaccination and other vaccination documentation from Healthcare Workforce personnel at any point during the onboarding process or at any time during your employment with NIH.
HHS and NIH are equal opportunity employers.
The NIH is dedicated to building a diverse community in its training and employment programs and encourages the application and nomination of qualified women, minorities, and individuals with disabilities.