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Job Vacancy Announcement – Technical Information Specialist

Department of Health and Human Services (HHS)
National Institutes of Health (NIH)
National Institute of Mental Health (NIMH)
Office of Science Policy, Planning, and Communications (OSPPC)
Electronic Communications Branch (ECB)

Program Overview

The NIMH seeks a motivated, experienced Technical Information Specialist to serve in the Electronics Communications Branch (ECB), Office of Science Policy, Planning, and Communications (OSPPC). The ECB oversees the design and management of NIMH internet and intranet websites; ensures timely and accurate information is posted on the NIMH websites; ensures all NIMH information is accessible to individuals with disabilities; and, plans and conducts website evaluations and usability studies to improve the user experience. The incumbent will participate in developing and advising on digital information communications to provide information products and services to various audiences.

Position Duties

The incumbent will provide guidance in digital information communications accessibility to ensure NIMH’s compliance with Section 508 of the Rehabilitation Act and access for all audiences to NIMH’s information products and services as delivered on websites, social media, video platforms, documents, etc. They will monitor NIMH public-facing website, coordinate with responsible content owners, and assist in resolving accessibility issues. The incumbent works with NIMH divisions and offices (D/Os) to provide information on laws, policy, and compliance levels required by NIH and HHS. Additional responsibilities will include but are not limited to: apply knowledge of digital communications to participate in collecting and analyzing performance metrics, workflows, operating procedures, and organizational records management; participate in testing and evaluating new or updated software, procedures, modifications, or other changes to automated systems, and in refining and improving systems based on testing and user input; and work with technical staff, content creators, and other stakeholders to enhance usability, accessibility, and performance of NIMH’s digital communications.

Qualifications

The ideal candidate will possess a Bachelor’s degree in Information Technology, Computer Sciences, or related discipline with three (3) years of related experience; or Bachelor’s degree in unrelated field and five (5) years of related experience. Knowledge of image editing and optimization, site performance measurement and optimization, Google Analytics, basic web design, mobile and desktop web browsers, and general knowledge of the web development cycle. Ability to code HTML. Experience using Drupal 9/10 strongly preferred. Knowledge of Section 508 standards for digital materials. Ability to edit images with Adobe Photoshop. Demonstrated ability to effectively organize, prioritize, and execute multiple tasks in a deadline-driven environment. Ability to solve problems as they arise and show strong attention to detail. Strong communications skills, both oral and written. Excellent analytical, organizational, and time management skills.

How to Apply

A Technical Information Specialist announcement will be available through www.usajobs.gov  Tuesday, February 20 through Monday, February 26, 2024.

Candidates must apply through USAJOBS: USAJOBS - The Federal Government's official employment site  Interested applicants are strongly encouraged to also send a letter of interest and curriculum vitae to NIMHsearch@mail.nih.gov.

Please set up notifications via USAJOBS for future announcements that fit your criteria. Visit the NIH Federal Resume Tips website for guidance on creating a federal resume at https://hr.nih.gov/jobs/how-apply/tips-writing-federal-resume .

Benefits

The incumbent will be selected at a salary commensurate with their qualifications and experience. In addition, full benefits, including leave, health and life insurance may be provided.

HHS and NIH are equal opportunity employers.

The Department of Health and Human Services and National Institutes of Health encourage the application and nomination of qualified women, minorities, and individuals with disabilities. HHS and NIH are equal-opportunity employers. Applications from women, persons from underrepresented groups, and persons with disabilities are strongly encouraged.